Eye2Eye

Workplace Conflict: When Brainstorming Leads to Storming Out

Today, companies are expected to seek more collaborative approaches to project management and completion, policy development and overall satisfaction in the workplace. For companies with longstanding policies and procedures, who wish to keep pace, this tr... Read >

Workplace Conflict: When Brainstorming Leads to Storming Out

There are no such thing as a second first impression. When you want to create, sell and offer products and services, the first most obvious step is to have a good label. How do I make a good label you may ask. Visual appeal is everything for a business to... Read >

Web Reputation: Engagement without the Commitment?

Recently I have been talking to number of companies who have decided to take their customer engagement strategies to the next level. Whether it is the hospitality industry, the retail or any other sector for that matter, everyone is looking to engage cust... Read >

Workplace Conflict: Survey Says? We Could be Doing Better

Almost 80 percent of workers in Quebec indicated that they have often or occasionally witnessed workplace conflict in the last year. This according to a survey published today by Ordre des conseillers en resources humaines agrees; a Quebec based Human Re... Read >

Handling Complaints: Demanding and Requesting are Two Different Things

Do you like being told what to do? What if that demand is coming from someone who has sold you something? I can tell you that I am not a fan of either of those situations, unless it’s a personal trainer at a gym. If your business is in a position to mak... Read >

Handling Complaints: Available But Out of Stock

For business owners computer software is an expensive necessity. We all invest in the newest and best software in the hopes of generating more revenue, content, product…for less. The origin of today’s post is a thrifty shopping excursion by a small bu... Read >